Mixing Creativity and Tech: A Conversation with Maya Berdygylyjova, OpenProject’s Lead Documentation Writer

Maya’s journey with OpenProject exemplifies adaptability, creativity, and a deep commitment to delivering value to users. In this interview, we learn how her ability to bridge the gap between technical insights and compelling communication showcases the vital role non-technical contributors play in shaping the success of a tech company. Her work not only improves user experiences but also highlights how meaningful work and a passion for impact can drive innovation and collaboration in the tech world.

What is your your role at OpenProject and what do your day-to-day responsibilities look like?

Hi, I’m Maya Berdygylyjova. My responsibilities vary a lot depending on the release cycle. I’m heavily involved in communication around new releases, updating the documentation, and ensuring that the sales and support teams are informed about upcoming changes.

A typical release involves preparing newsletters, updating the website, and translating content into multiple languages. Between releases, I work on alternative comparison pages, new website landing pages, and sometimes social media introductions for new colleagues. It’s a nice mix of technical and creative tasks.

When did you start working with OpenProject, and have you always worked in marketing?

I first joined OpenProject about ten years ago, back when the marketing team was smaller. The role was still International Marketing Manager, but the scope was broader since we didn’t have a dedicated QA team or customer support structure. I left for a few years and then rejoined about two years ago.

The second time around, I started with more traditional marketing tasks but gradually shifted to working closely with the product team, especially on documentation. It’s been rewarding to grow into a role where I bridge the gap between technical updates and user-facing communication.

You mentioned documentation is a big part of your work. What makes it so valuable, especially for OpenProject?

Documentation is essential for guiding users through OpenProject’s highly customizable features. New users rely on it heavily, and even advanced users might refer back to it when exploring specific functionalities. I update it monthly, ensuring screenshots and instructions are current.

It’s also an important way to communicate changes, like new features or updates, so that users feel informed rather than surprised. We’ve even adapted features based on user feedback after documentation went live, showing how much we listen to our community.

Can you share a project you’re particularly proud of?

There are two that come to mind. One was redesigning the Alternatives overview page. It’s now more visually appealing and easier to navigate, helping potential users compare OpenProject to competitors and make informed decisions.

The second is streamlining the documentation process. It’s more structured now, and I’ve become the go-to person for ensuring updates are accurate and user-friendly. It’s fulfilling to see this process become an integral part of the company’s workflow.

What are you passionate about, and how does that connect to your work at OpenProject?

Environmental sustainability is a big passion of mine. I try to be mindful of my impact, like conserving water and minimizing waste. It’s gratifying to work for a company that supports NGOs and educational institutions aligned with these values. Knowing OpenProject helps organizations making a positive impact adds purpose to my role.

I’m also passionate about languages. Seeing people voluntarily translate OpenProject into their languages through crowd-sourced efforts is inspiring. It’s a testament to the community’s dedication.

Let’s do a few fun questions.

What did you study, and where was your first job?

I studied political economy initially, then transitioned to business administration. My first job after high school was an English tutor.

What’s your favorite music or art style?

Classical music! Berlin has an amazing classical music scene, and I love going to concerts.

What are you reading right now?

I’m reading Radical Candor. It’s a great book on giving feedback, and I’m trying to carve out time to read more for myself instead of just reading to my kids.

What’s your favorite activity outside of work?

Baking! I’m planning to try making éclairs soon, but with the holidays coming up, I’ll focus on our family’s traditional Christmas cookies.