Case study
Greenpeace
The innovative IT team of Greenpeace is using OpenProject to channel all incoming requests and turn them into tasks or projects.
www.greenpeace.org
I value the flexibility and versatility of OpenProject, we were able to make it fit our own needs. Moreover, the on-premises installation provides us with the required data security.
How Greenpeace works with OpenProject
OpenProject for Greenpeace serves as a ticketing tool thanks to a customized plug in. All incoming IT requests can be converted from email into a task, assigned to a person, to a project or even a new project can be created from a ticket.
The workflow in OpenProject allows to document all information and enables to work in a flat structure.
On-premises
Internal hosting for data security and control.
Customization
Greenpeace added features to create their unique workflow.
Standardization
With OpenProject the whole organization can follow the same processes.
Single sign-on
With LDAP authentication the single sign on works for all users.
Work packages
Task management and team collaboration.
Tickets can be converted into work packages and responsibilities are visible for all project members, allowing working in a flat hierarchy.
Backlogs
Agile working with product and sprint backlogs.
Tasks from tickets can also be moved into a backlog, and then be processed in a sprint.
Agile boards
Support agile methods.
In agile boards you can optimally control and track workflows. Implement processes and enable simple and intuitive tracking. A ticket's status can be changed via drag and drop.
Time tracking
Overview over hours spent by project member and work package.
Greenpeace is tracking how many hours were spent on which ticket.
